Delivery & Returns
The order will be delivered to your specified address. Deliveries are only made between Monday - Friday between 7am and 8pm Deliveries are not made on public holidays or at weekends.
Unless specifically requested or agreed, our delivery is typically to ground floor entrance areas. In the event that premium services are required e.g. delivery to point of use in multi-storey buildings, these are by quotation and arranged in conjunction with your sales representative. These arrangements may also apply to some bespoke products which may be very heavy or bulky thus requiring special delivery arrangements.Any delivery dates are approximate unless agreed in writing. We cannot guarantee delivery dates or times.
If there is a specific delivery date required please make sure to state it on the order. Orange Displays will do everything reasonably possible to achieve an agreed delivery date.
Orange Displays manufactures the majority of their product ranges on site and holds large stocks of finished product. Stock products will be despatched in 2/3 days any orders which require bespoke manufacture will be despatched between 15-25 working days. In all cases please allow up to 30 working days for delivery.
Please note that Orange Displays uses a combination of our own transport and national carriers. We pack all our products to a high standard to protect the product in transit.
Where access is denied without prior knowledge and the item required to be re-delivered, Orange Displays reserves the right to charge for any extra carriage charges involved.
The customer is required to check the consignment for any damages or missing items whilst in transit.
All goods must be inspected for damage before signing the carriers delivery note. Damaged items must be annotated on the delivery note.
By signing the delivery note without checking for any damage you are signing that the goods have been received in "Good Condition" and no claims for damage can be entertained.
If the customer is unsure to the condition of the product received then we request the delivery is signed for as damaged with the carrier representative.
The national carriers and Orange Displays do not accept packages to be signed for as 'unchecked'.
All damage must be reported as soon as possible (within 24 hours) for collection and / or replacements to be authorized.
Any standard products ordered in error will incur a handling charge of 15% against the invoice value plus all carriage charges both ways. The handling charge is to cover re-packaging, labour and processing time involved.
If our delivery service provider is unable to obtain a signature for delivery at the specified address, the goods will be returned to the depot and held there overnight. Our delivery service provider will leave a card to advise you that they have attempted delivery. They will attempt delivery again on the next working day. If delivery is not possible, the goods will be returned to the depot and stored. If you have not arranged for collection or re-delivery within 7 days, the goods will be returned to Orange Displays. You will need to contact Orange Displays to arrange re-delivery. Orange Displays reserves the right to charge an additional standard delivery fee in this instance.
Although every effort will be made to effect prompt delivery, the Company cannot be held responsible for loss or damage due to delay in delivery, accidents, fire or strikes, or any other cause beyond its control.
Our Delivery Prices...
We offer FREE Delivery on all orders over £99 + Vat (UK Mainland Only) For orders under £99 + Vat a standard delivery charge of £10 + Vat will be added to each order. For orders to Ireland, The Scottish Highlands, The Channel Islands and all other UK Islands please contact us for a delivery quotation.Order Cancellation
Cancellation or part cancellation of an order can only be accepted after prior negotiation and agreement to terms which will indemnify against any expense incurred by the Company.
1. We will only accept Products back for refund or exchange, if they are 'Mis-described' 'Faulty' or 'Damaged on delivery' (if notified within 24 hours of the delivery time, by telephone, fax, or email). However we may decide to restock the product as a goodwill gesture, in which case there will be a 20% restocking fee. Note: this does not apply to personalized or bespoke products, these are non-returnable unless mis-described, faulty or damaged.
1. If the product is damaged in any way or has become broken in transit, the product must be signed for as "damaged" with the carrier and this must be notified to our sales team by email firstname.lastname@example.org, call 0845 4700 170 or fax 0845 4700 160 within 24 hours of receipt otherwise no liability will be accepted by Signs Scott Ltd t/as Orange Displays, and your goods will not be returnable and you will not be refunded. In the case of you being an account customer, you will remain responsible to settle your account within your agreed terms and conditions.
2. If your goods are deemed to be faulty please call our customer services team on 0845 4700 170 or email email@example.com
3. If you have any complaints, you should direct them to us via e-mail to firstname.lastname@example.org or by post to Signs Scott Ltd t/as Orange Displays, Unit 9, Munday Industrial Estate, 58-66 Morley Road, Tonbridge, Kent. TN9 1RA
Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.